How do you diagnose it?
An AI diagnostic companion that gives plumbing technicians a confidence-scored second opinion in the field — in seconds, not service calls.
The gap
AI diagnostic tools have transformed clinical medicine — supporting physicians through complex differentials, catching what fatigued humans miss, documenting the reasoning trail. The skilled trades have none of that, despite comparable stakes and a worsening labor shortage.
A generation of veteran technicians who carry decades of diagnostic judgment is retiring. There is no system to capture, transfer, or scale that knowledge. The people coming up behind them are left to figure it out alone, in the field, under time pressure — exactly where mistakes are most expensive.
What it does
A tech describes or photographs a symptom and HauGen walks them through a structured diagnostic path — not a generic chatbot guess, but a reasoned sequence matched to the equipment type and failure pattern.
When the AI isn't certain — or the issue is safety-critical — the case routes to a credentialed expert review layer before a part gets ordered or a repair gets made. The confidence score isn't hidden; the tech sees it.
Trained on defect taxonomies and inspection standards used across the industry, manufacturer technical bulletins, and continuously improving from every job that runs through the platform.
Designed to integrate with the field service platforms companies already use. No rip-and-replace. HauGen is the intelligence layer that makes what you already have measurably better.
Why HauGen, why now
Walk the full technician diagnostic flow, explore the admin dashboard, and see confidence scoring in action — the complete prototype is live.
Take the tour →